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Monthly Archives: October 2008
Darty Luxembourg – 2/5 Stars
“Hello there, I was wondering if you had any Nintendo Wii in stock?” – “Let me check…yes, we do!” – “Great, do you think you could put one aside for me until..[interruption]” – “NO sir, we do not do reservations!” … Continue reading
Posted in mambo LU – marketing
Tagged customer service, reservation, telephone, the extra-mile
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I bought into IBM, not Lenovo! – 2/5 stars
After 2 years of fanatic tries of efficient working on a 2.000€ Lenovo Laptop (formerly IBM), I tonight blog using my old Acer Aspire with broken keys. Why you may wonder? Well, let me try and tell you about my … Continue reading
Outsourcing, the Rosetta way! – 5/5 stars
What a topical issue outsourcing is. For nearly a century now, systems have been adapted to conform to Taylor’s theories of reducing the value chain to specific steps that are repeatable on an infinite scale. Less and less producers and … Continue reading
Posted in mambo LU – marketing
Tagged adding value, customer service, economies of scale, expertise, good costs, local, outsourcing
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