Languages
-
Recent Posts
Search
Tags
accent active listening added value adding value anticipation attention attitude automation availability avides bad service barrier boundaries chain letters change convenience cultural distance culture customer service delivery dialect discount dpd economies of scale email expertise facebook facebook pages failure fitness follow-up forward gap gls good costs good practive loyalty overall experience poor customer service repeat custom reservation service service failure telephone the extra-mileBlogroll
Monthly Archives: June 2010
Twitter could be (so) useful
As you, loyal reader, might already know, traffic conditions in and around Luxembourg can be pretty bad. We do have radio stations that on a regular basis list a few issues, but they’re not always “up-to-speed”… Same goes for those … Continue reading
English
Français
Deutsch