Curriculum Vitae | Jean-Claude Bisenius

Born: 27^th August 1979, in Luxembourg with driver’s License “B” and car

Education:

2006 – 2008, Kingston University, Postgraduate Diploma in Marketing (PGD)

This very intense course has enabled me to develop previously gained Marketing knowledge and apply it to practical settings through the extensive use of case study materials and the possibility to put theory into practice in group-works on specific issues. Thesis: “Creating competitive advantage through delivering an un-optimal level of customer service”

2004 – 2006, London Metropolitan University, Bachelor of Arts in Marketing (BA)

Thesis: “Typology of Customer Service Strategies”

2002 – 2004, Open University, Professional Diploma in Management (Prof. Dip.)

This distance-learning course over two years has enabled me to learn the principles of Management and best practices towards managing people, information, processes and change. Over a number of reports tackling case study and personal experience based management issues, and over a number of exams, this successfully completed course provides me with the basis for an MBA.

1998 – 2001, Lycée de Garçons Luxembourg, Baccalaureate, Economics Section (D)

Work Experience:

September 2009 – Present: Centre Information Jeunes (CIJ) Asbl – Public Relations & Communications

.

May 2008 – September 2009: EF Education First Sàrl – Country Product Manager

This multinational language training company contracted my services in order to develop Luxembourg as a market by installing a new sales-office, copying and optimising processes from other markets’ sales offices, and synthesize them in order to transfer them to new personnel.

September 2007 – April 2008: Dretschler.com Sàrl – Marketing & Communications

In this small marketing team, I have quickly learnt the art of on-line marketing and its differences to classical marketing. Furthermore, the challenges arisen within this assignment have enabled me to put the previously gained theoretical knowledge to good use by developing and implementing sustainable and foremost profitable new processes.

May 2006 – October 2006: Rosetta Translation Ltd – Marketing Manager

My experiences within this young and dynamic team have allowed me to progress significantly through the ability to work in teams, handle a customer portfolio, and contribute to the company’s progress; I have successfully applied previously gained marketing knowledge and autonomously developed useful tools and processes.

January 2006 – April 2006: Service800 – Service Agent

As a service agent for this busy follow-up service based in London, I was able to strongly develop my communication skills on both corporate and customer level; my main tasks included following up to service calls made by professionals as well as private customers and to make sure their potential dissatisfaction was dealt with efficiently.

December 2002, 2004, 2005: Librairie Clees-Meunier – Sales Assistant

The manager of this small bookshop has over 3 years taught me during the busiest time of the year what good customer relationship management means; this practical approach has allowed me to apply studied management and marketing principles in a dynamic, yet restrained setting.

Other experiences that were also gained on short term contracts during and between studies include:

* 2002 Utopia SA – Assistant Cinema Manager
* 2002 Ministry of Education of Luxembourg – Freelance web developer
* 2001 – 2002 Lycée de Garçons Luxembourg – Web Design Tutor
* 1999 to 2000 XS-Club SARL – Events Promoter
1998 – 2001 LBM – Culture and Sports coordinator

Acquired skills:

Fluent in French, English, German and Luxembourgish, basic knowledge of Italian, and Spanish.

Windows, Linux, Microsoft Office, Adobe Photoshop & Illustrator, HTML, CSS, JavaScript, SPSS, Internet, online marketing tools.

Interests:

During my studies, I have developed a strong interest for non-profit organizations which I have helped create and/or develop. I also have a great interest in the movie industry and enjoy exploring culinary delights of foreign countries. Other hobbies include going to the gym, sailing, tennis and snowboarding.

This post is also available in: French, German