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Tag Archives: attention
Batiself, hello?? – 2/5 stars
In order to simplify my parents’ lives, I decided to investigate options for locks to the house that required only 1 key, rather than several different ones. That is when I decided to call several shops I thought would be … Continue reading
Rules, and the advantages of bending them
When I was a young boy, my parents taught me to be a good boy, to stand up for what I believe in, and to play by the rules. Those rules applied to anyone that wanted to be just a … Continue reading
Posted in mambo LU – marketing
Tagged adding value, attention, customer service, loyalty, overall experience, repeat custom, service, the extra-mile
3 Comments
Marketing presentation at a local cinema, 3/5 stars
The other night, I had been invited to a short notice presentation of a rather new cinema as a channel for our marketing messages. As this coincided with a larger project I am working on, I registered my colleague and … Continue reading
Posted in mambo LU – marketing
Tagged attention, failure, follow-up, overall experience, presentation, short notice
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Wallstreet Journal has great customer care – 5/5 stars
As some of you might remember, I have in the past already praised the customer service team of the Wallstreet Journal, but they continue to positively surprise me! Since my change of address, the delivery didn’t reach me twice (this … Continue reading
Posted in mambo LU – marketing
Tagged adding value, anticipation, attention, attitude, customer service, delivery, loyalty, overall experience, the extra-mile
2 Comments
Beefbar Luxembourg, wasabi ice-cream? – 2/5 stars
As you may have noticed by now, I do enjoy going to the restaurant – a lot! This is not so much because I don’t like cooking (I do!), but more to relax and enjoy a fine moment in good … Continue reading
Posted in mambo LU – marketing
Tagged attention, attitude, bad service, customer service, knowledge, overall experience, service failure, taste
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