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Tag Archives: customer service
A societal paradigm shift?
For years, I have been advocating self-checkouts in all kinds of places, yet everyone always told me it wasn’t going to catch on. Then back in my London-time, I saw a Tesco in the Bank area that had nearly only … Continue reading
Posted in mambo LU – marketing
Tagged automation, customer service, paradigm shift, self-checkout, society
6 Comments
Cultural distance vs. Paradigm shifts
This week was marked by a development that was somewhat unexpected to me. A place that I’ve been going to for a very long time now, a place that I’ve tremendously enjoyed, has been holding my lesser visits against me. … Continue reading
Posted in mambo LU – marketing
Tagged boundaries, cultural distance, culture, customer service, intrusion, luxembourg, paradigm, volatility
3 Comments
Batiself, hello?? – 2/5 stars
In order to simplify my parents’ lives, I decided to investigate options for locks to the house that required only 1 key, rather than several different ones. That is when I decided to call several shops I thought would be … Continue reading
Lux-Restaurants: not market-lead?
Over the years, it has come to my attention that Luxembourg has a few obvious issues – and the one for today is me going hungry on Monday nights unless I cook myself! Unfortunately, this particular case only applies to my … Continue reading
Posted in mambo LU – marketing
Tagged availability, convenience, customer service, gap, market-lead, opening hours, restaurant
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Rules, and the advantages of bending them
When I was a young boy, my parents taught me to be a good boy, to stand up for what I believe in, and to play by the rules. Those rules applied to anyone that wanted to be just a … Continue reading
Posted in mambo LU – marketing
Tagged adding value, attention, customer service, loyalty, overall experience, repeat custom, service, the extra-mile
3 Comments
Wallstreet Journal has great customer care – 5/5 stars
As some of you might remember, I have in the past already praised the customer service team of the Wallstreet Journal, but they continue to positively surprise me! Since my change of address, the delivery didn’t reach me twice (this … Continue reading
Posted in mambo LU – marketing
Tagged adding value, anticipation, attention, attitude, customer service, delivery, loyalty, overall experience, the extra-mile
2 Comments
Beefbar Luxembourg, wasabi ice-cream? – 2/5 stars
As you may have noticed by now, I do enjoy going to the restaurant – a lot! This is not so much because I don’t like cooking (I do!), but more to relax and enjoy a fine moment in good … Continue reading
Posted in mambo LU – marketing
Tagged attention, attitude, bad service, customer service, knowledge, overall experience, service failure, taste
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Passage Fitness / Fitness First – 2/5 stars
My experience with Gyms has been what is commonly known as a love/hate relationship! I remember signing up to Fitness First, just as with Ross and Chandler with a gorgeous young lady, only in Tottenham High Road, and then not … Continue reading
Posted in mambo LU – marketing
Tagged attitude, bad service, customer service, failure, fitness, good costs, service, service failure, telephone
1 Comment
Adriano’s way – 5/5 stars
As some of you might know before coming to this site, Luxembourg is the country in the world with most starred restaurants per squaremile. This may be due to the size of our country, or just due to the fact … Continue reading
Posted in mambo LU – marketing
Tagged customer service, discount, poor customer service, service failure, the extra-mile, vip
3 Comments
avides.com – 5/5 stars
A while back, about a year ago really, I ordered from this website I had not known yet. The idea was simple, I found what I was looking for on Amazon, with the resellers name on it. Instead of paying … Continue reading
Posted in mambo LU – marketing
Tagged attitude, avides, customer service, delivery, dpd, gls, loyalty, online shopping, paypal, repeat custom, scam, service failure
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